Box Office Assistant
Mad Cow Theatre is one of Orlando’s most respected professional theatre companies presenting compelling works of theatre for a wide-range of audiences, with a passion for both classic and contemporary plays and musicals representing the best of American and World literature. Mad Cow Theatre is seeking a Box Office Assistant. Flexibility with hours, nights and weekends and holidays is required.
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This position may include the following
responsibilities. Maintaining the inventory of all concession items,
processing bulk orders, and picking-up and delivering items weekly to the
theatre. Must be comfortable with lifting items up to 30lbs. Flexibility with
hours as needed for special events. Provide Customer Service and Sales
Assistance to patrons who call our Box Office and on Day of Show. Be able to
sell Tickets, Season Subscriptions, Classes Registration, Gift Certificates
and Merchandise as needed. Must be comfortable with both phone sales and
walk-up sales situations.
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Responsibilities:
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Answer calls and process ticket orders in the Box
Office
- Process concession orders and
invoices for payment efficiently
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Serve each of our guests with ‘White Glove” customer service
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Maintain high standards in customer service- Go above
and Beyond
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Lead customer care and organization of the theatre’s Subscription Program
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Lead customer care and organization of the theatre’s student classes
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Lead customer care and organization of the theatre’s merchandise
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Conduct weekly inventory for concessions
and merchandise
- Place orders
for concessions with consideration to delivery/pick-up dates.
- Pick-up orders
and deliver them to the theatre in a timely manner
- Provide weekly
reports of purchases to the Box Office and Audience Services manager
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Perform data entry and create reports using
Excel and
Patron Manager ticketing systems.
- Maintain lobby, restrooms
& concessions inventory
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Cultivate and maintain solid, respectful working
relationships within the Central Florida area
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Handle customer complaints in a professional manner
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Must be able to complete assignments accurately in
time allotted
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Partner with peers and staff in the area of problem
solving
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Attend meetings related to the Box Office/Front of
House
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Marketing and Collateral distribution
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Undertake any other responsibilities relating to
ticketing services & Audience services
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Completes admin projects on down time as assigned
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Other duties as assigned
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Qualifications:
- Must posses
reliable transportation and be willing to use own car for running
errands
- Able to lift
up to 30lbs
- Friendly and
polite telephone presentation and manner
- Professional
demeanor and appearance
- A team player
who is able to work well with others under sometimes stressful
environments
- Must be able
to problem solve, think on your feet, acting with tact and diplomacy
- Excellent
customer service skills
- Experience
working in a deadline-oriented environment.
- Possess
strong communication, organizational and people skills.
- Experience in
handling heavy phones
- Previous Sales
and/or Box Office experience is a plus
- Patron Manager
ticketing knowledge a plus.
- Computer
literacy with Ms Office (Word, Excel, Publisher) and Internet Research
- College
Degree Preferred
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Mad Cow seeks a diverse
company and is committed to equal opportunity employment.
Please submit cover
letter and resume to HR Department via email: [email protected]
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